What is Internet Banking?

Interest Banking is a service for your convenience. It gives you anytime, anyplace access to your post office account. You do not have to walk to your post office counter or stand in long queues. You can do your banking from a laptop or computer with an internet connection from the comfort of your home or office.

https://ebanking.indiapost.gov.in/

Do I need to have an account with the Post Office to use the service?

Yes, you need an account and it is very easy to open one. Just go to any post office that has a Core Banking Solution or CBS network to open your account.

How long does it take to open an account?

Processing an application takes approximately ten days. After the processing is completed, you need to go to the post office and collect your login credentials which are generated by the system.

Can I change the login credentials?

Yes, in fact you must do so. For the first time, you are allotted an Internet Banking user-id, user password and transaction password which you are required to change immediately for your first transaction. (Subsequently, you can change the passwords frequently for safety).

What if I forget my password or username?

You need to click on the ‘forgot password’ link. The computer will guide you. The new password created by you will be sent to you at your email address.

To change your username you need to visit your post office and re-register yourself.

What are the transactions possible through the internet banking services of India Post?

Detailed below is a list of transactions that are possible:

• Manage billers
• Manage payees
• Do fund transfers within Department of Posts
• Transfer funds outside
• Make withdrawals from your PPF account
• Pay into PPF account
• Repay loans from PPF
• Pay into your RD account
• Repay loan on RD account
• View all transactions
• View scheduled transaction

Is the service certified and secure?

The portal is certified and secure. Information that is sent or received is encrypted for security purposes. However, you still need to update your password frequently, avoid phishing threats by following the security measures listed on the India Post website.

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Security Tips for Operating Your Post Office Internet Banking Account

The India Post portal is certified and secure. However, it still makes sense to understand the following security tips:

https://ebanking.indiapost.gov.in/corp/L001/consumer/Common/SecurityTips.html

Beware of phishing

Fraudsters following different phishing methods to get hold of your personal and financial details including usernames and passwords. Be aware of these methods and be alert so that you do not fall into their traps. Here are some traps you should be aware of:

• Do not open malicious attachments as these can infect your computer or mobile and make it easy for the fraudster to get details stored on your computers and other devices.
• Remember that even clicking on ‘unsubscribe’ links can be dangerous.
• Do not respond to pop ups.
• Beware of messages that use some personal information about you to win your trust and get more information such as date of birth, password, PIN, bank details about you.
• Learn to identify and ignore bogus calls, fake emails or SMS that ask you for personal details. Remember, no trustworthy organization will ever ask you to reveal such details.
• Ignore anything that announces that you have won a fantastic amount of prize money or that you are a lucky winner.
• Look out for odd spellings and minor errors in the subject line as this could be an attempt by the hacker to beat the spam filters and get into your mail box.
• Evaluate the ‘From’ address very carefully. It may not be legitimate. Avoid opening emails from unknown persons. Mark as spam and delete.

Password Management for better security

• Do not ever reveal your password and other personal details to anyone. Avoid writing such details in your diary or saving them on your mobile or computer. Do not allow your computer to remember your password.
• Change your passwords frequently just in case it has been compromised recently.
• Use complex passwords that are not easy to guess even by those who know you very well e.g. birthdays, names of persons or pets, birth places, patterns of alphabets or your keyboard are best avoided.

Some additional security measures

• Install firewall and antivirus on your computer.
• Use the latest browsers as the upgrades offer more security.
• Log out after using a sensitive application. Disconnect the computer from the internet when you do not require it.
• Do not use sensitive applications in cyber cafes and coffee shops as these places may be unsafe.

Be sure that the lock symbol appears with the web address of the page you view. It indicates encryption and more security.

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Leveraging the latest developments in technologies such as the internet, communication and mobiles helped India Post introduce new product lines. Most of these new introductions proved to be successful and helped increase revenues several fold.

• E-commerce has seen a huge surge in terms of cash-on-delivery and pre-paid parcels of e-commerce companies and retailers selling through mobiles and the internet. Apart from helping global brands reach the interiors of India, it has also helped rural and small scale start-ups to build their businesses by giving them access to the national market. The revenue of India Post from e-commerce customers has grown exponentially.
• Other noteworthy innovations are the Mobile Money Transfer, ECS, IFS Money Order and Instant Money Order. With the growth of international business, international travel and international remittances this money transfer business has seen a massive boom.
• Savings linked transactions have become very fast and convenient for India Post customers. NSC, PPF, Recurring Deposits, Time Deposits, Senior Citizens Saving Schemes and Pensions can be managed with great convenience through the CBS network.
• ATM/Debit cards can be used across more than 2500 locations.

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The progress in implementing CBS for India Post

Since the announcement of its IT Modernization Initiative in 2012, the implementation of the Core Banking Solutions or CBS has made considerable progress. This is true for rural and urban India.

The first migration happened towards the end of 2013. The Greams Road S.O. in Chennai City Region migrated from the existing Sanchay Post to Finacle CBS from Infosys on December 16, 2013.

The word ‘migration’ has become very popular in India Post with nearly all Head Post Offices and Sub Offices migrating to CBS. As of February 29, 2016, a total of 18231 Head Post Offices and Sub Offices have migrated successfully. The roll out in each of the 22 circles can be seen by clicking on the link provided below: https://www.indiapost.gov.in/VAS/Pages/Whats%20New/CBSRolloutInformation.pdf

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The idea behind Core Banking Solution (CBS) as envisaged in 2012 was to transform the banking and insurance operations of India Post. It was huge in its scope and aimed at an urban and rural coverage of more than 200 million customers.

Initially more than 1000 ATMs were to be set up at the CBS post offices.

The solution required a Content Management System to manage the millions of documents that would be generated by the mammoth project.

The brief to the solution provider included:

• Designing, building, supplying, installing and commissioning an integrated hardware and software solution to India Post
• Deployment of the banking and insurance platform across all the identified CBS post offices
• Data migration
• Provision of managed services, application support and infrastructure operations
• Training over 35000 post office employees across the country

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